Refund policy

If we can't finish your report, or the data we need is missing for your address, we refund you in full automatically and tell you by email.

If you think the report is wrong, write to reports@herebeat.app. Send your elevation certificate if you have one and we'll re-run the report. If it still doesn't help, we'll refund you within 14 days of purchase.

Refunds go back to your card through Stripe, usually within 5–10 business days.