Support

Last updated 2 October 2026

Email info@herebeat.com. Include your iPhone model, iOS version and the Herebeat version (Settings in the app, at the bottom). We usually reply within two business days.

Subscription

Restore a purchase

On the plans screen, tap Restore. Use the same Apple Account you subscribed with.

Cancel or change your plan

On your iPhone, open Settings → [your name] → Subscriptions → Herebeat. You can also use Settings in Herebeat → Manage subscription. To avoid the next charge, cancel at least 24 hours before the renewal date.

Refunds

Apple processes all App Store refunds. See Refunds & Cancellation.

Alerts and data

An alert is missing or looks wrong

Herebeat shows what the issuing agency publishes, usually within a few minutes. Some countries only publish region-wide alerts, and some sources are occasionally unavailable. Settings → Sources & coverage shows each source's status. If something still looks wrong, email us the place and time.

Location

Herebeat asks for your location only when you tap to find your area. You can always type a town or postcode instead.

Delete your data

In Herebeat, open Settings → Delete my data on this iPhone. Deleting the app also removes it. See the Privacy Policy.